I’ve been a TMobile customer for 2 years and to be honest, I’ve been very happy with their service, both customer service and the call quality and data service. My only complaint has been my phone, which was the second android phone on the market and after two long years it is almost unusable. The processor is pitiful and the battery life has deteriorated to the point that it has to be plugged in whenever I’m not using it. I have no one to blame but myself for signing the two year contract. I should have known that android phones would advance rapidly and that two years would be an eternity.

So my contract is up in 3 weeks and I decided to call Tmobile tonight to see what my options are and what it would take to switch to a prepaid, no contract plan. As usual the woman I spoke to was very nice and fairly helpful. When I asked about the prepaid plans, she said she had to transfer me to a prepaid specialist so that they can give me accurate information. That’s when the trouble started.

I was trasnferred to someone who didn’t speak English very well and despite asking me several times if I was on a prepaid plan, she didn’t understand why I was calling. Even after she took my name, phone number, and the last four digits of my SSN, she still couldn’t figure out what I was talking about. Finally she told me I needed to talk to someone else about prepaid plans.

So I politely told her I would go find a company that wants my money and I thanked her for her time. Staying with TMobile was a long shot, but them not wanting to keep my business made it easy to leave.

I don’t fault the people in India, I know they are trying to make a living and they try their best to understand us, but it so rarely works. Two years ago I left AT&T because their service sucked. Now That AT&T will own TMobile, it looks like they are already getting a head start on ruining TMobile’s culture.

I was looking for any little reaso to stay with TMobile tonight, amazingly they couldn’t give it to me. I know I’m only one little customer, but if they keep being indifferent to customers, especially those who really want go stay with them, they are in for a long haul.

I already posted a polite Tweet about my experience, so those that follow me will see my displeasure, although I doubt I have enough influence go sway anyone’s decision making.

So now it’s on to Virgin Mobile and prepaid freedom. I can’t see myself ever getting sucked into a two year contract for any device again, things simply change too quickly.